SERVICE UPDATES
Before you visit, check the information on this page for current service details.
Student ID card collection
From 2 March, student ID card collection returns to our standard drop-in service at the Student Hub during opening hours.
Student Central provides student administration and general enquiry support to help you navigate your studies at ANU.
Our staff work with you to resolve many issues directly and connect you with the right people when specialist support is needed.
Contact Student Central
In person
Location
Student Hub
Level 1, Di Riddell Student Centre
Building 154, Kambri
Operating hours
Check the Student Hub webpage for current opening hours.
What to bring:
Please bring your ANU student ID card to verify your identity.
If you are collecting a student card, see the Student Cards webpage before you visit.
Wait times
We aim to keep in-person wait times under 10 minutes. During peak periods, waits of 30 minutes or more may occur.
Email: student@anu.edu.au
Operating hours
Monday to Friday: 9am–5pm
Check Service Updates above for adjusted operating hours.
We are closed for ACT Public Holidays and during the University shutdown. For details visit the University Calendar.
Response times
We aim to respond within 2 business days. During peak periods, responses may take 7 business days or more.
To help us respond efficiently:
- send your enquiry from your ANU email account ( for privacy and security).
- do not send duplicate enquiries.
Phone
Telephone: +61 2 6125 3339
Operating hours
Monday to Friday, 10am–4pm
Check Service Updates above for adjusted operating hours.
We are closed for ACT Public Holidays and during the University shutdown. For details visit the University Calendar.
Callback service
We encourage you to use our callback service. This holds your place in the queue and avoids waiting on the phone.
Wait times
We aim to keep call wait times under 10 minutes. During peak periods, waits of 30 minutes or more may occur.
Online information sessions
We offer online information sessions throughout the year to help students navigate important study and university processes.
Register for a session
When sessions are scheduled, registration details will be published here.
Topics may include
- Getting started at ANU
- Using ANU systems (ANUHub, MyTimetable, Canvas, My eQuals)
- Course enrolment, dropping and swapping courses
- Generating your personal timetable
- Understanding fees, HELP loans and payments
- Managing your study load and program changes
What Student Central can help with
Enrolment and program management
Fees and payments
- invoices, payments and receipts for domestic and international student fees
- Student Services and Amenities fees
- Commonwealth Financial Assistance (HELP loans, Commonwealth Supported Places)
- electronic Commonwealth Assistance Forms (eCAFs) and electronic Commonwealth Assistance Notices (eCAN)
University processes and systems
- accessing and navigating ANU systems including ANUHub, MyTimetable, My eQuals and Canvas
- Extenuating Circumstances Applications (ECA)
- Late Withdrawal with Special Circumstances
- troubleshooting difficulties with student administration systems
Records and documents
- new and replacement student cards, and extending card expiry
- Academic Transcripts and Australian Higher Education Graduation Statements (AHEGS).
- updating personal details on your official student record
- consent to disclose information to a third party
- identity verification after examinations
- dictionary submission before examinations
- custom letters and third party forms, e.g. study break and fee letters or external sponsor forms.
Further support
Visit our Key Student Contacts webpage for other ANU services.
Support for your physical, social, spiritual and mental health is available via the Health, Safety and Wellbeing webpage.
Advisory information
Reference documents
Use contact details to request an alternative file format.